Frequently Asked Questions
1. How do I order a custom ring over the internet?
It’s a lot easier than you might think. First, contact us and provide as much information as possible regarding the ring you would like us to design for you such as ring style, metal quality, artwork, etc. Then, within 24 hours we will be back in touch with a written price quote based on your specifications. The price quote is free and you are under no obligation to buy anything. Once you decide to proceed, we will then email you an artist rendering of your ring design. After you approve the design, we will produce and deliver your beautiful custom ring. It’s really that simple.
Our custom signet rings can be ordered directly from this website without the need to contact us first.
2. I want a ring style that I don’t see on your website, can you make it?
Yes, any ring style is possible. One of a kind custom design work is our specialty.
3. Why are there no prices listed?
Due to the fluctuating gold market and the custom nature of our rings, pricing is quoted on a case by case basis per your specifications. Please use the contact us form to request a price quote. Custom pricing cannot be quoted by phone.
The only prices listed on this site is for our custom signet rings.
4. Can I order just one custom ring?
Yes, single custom ring orders is our main business. Of course, we can handle quantity orders too.
5. Do you offer a discount for quantity orders?
Yes, on orders of five rings or more we offer very attractive discounts. Contact us for details.
6. Do I get a warranty with my ring?
Yes, your ring is guaranteed against material failure and is covered by a limited lifetime warranty. Normal wear and tear, abuse, and the loss of diamonds are not covered. This warranty also includes free resizing. Rings can be resized within two sizes. For resizing greater than two sizes, there will be a fee incurred. Stainless steel rings CANNOT be resized. Any ring requiring service under this warranty will be repaired or replaced at no charge. Please note that any repair work done to your ring outside our factory will void this warranty.
7. I don’t know my finger size, how do I get it?
We suggest going to a local jeweler to get your finger professionally sized.
8. I received my ring and it doesn’t fit, what do I do?
Contact us immediately and we will give you return shipping instructions. Your ring will be resized free of charge per the warranty.
9. Do you have a catalog?
No. Because we are constantly adding new ring styles it would be almost impossible to maintain a printed catalog. Visit this site frequently to see our latest styles.
10. Do you ship outside the USA?
Yes, we ship worldwide. International customers are responsible for import duty charges.
11. What forms of payment do you accept?
Visa, MasterCard, American Express, Discover, check or money order.
12. Can I order a college ring?
Because of licensing restrictions some college names and logos cannot be reproduced. Contact us for details.
13. Do you make replica pro sports rings?
14. Once I place my order, how long will it take to receive my ring?
Normal delivery time is usually about six to eight weeks after receipt of an order and approval of artwork. However, some orders may require a longer production time depending upon the uniqueness of your design requirements.
Delivery time for our signet rings is four to six weeks.
15. What if I need my ring faster than the normal delivery time?
Contact us and we will let you know if we can deliver by your due date. We can usually accommodate rush orders.
16. What precious metals do you offer?
Sterling silver, 10K and 14K yellow and white gold.
17. Do you offer platinum?
18. Can I order my ring with diamonds?
Yes, we offer genuine diamonds as well as cubic zirconia for the budget-minded.
19. Do you accept trade-ins?
Yes, we do accept trade-ins of 10k, 14k and 18k gold rings. You can use the trade-in value towards your new ring purchase. Contact us for details.
20. Do you offer other types of logo jewelry?
Yes, we are a full line emblem jeweler and can custom create all types of logo jewelry such as lapel pins, pendants, tie tacks, cuff-links and much more. Contact us, and we can discuss your specific needs.